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CUSTOMER SUPPORT: support@delalicosmetics.com

What is delalicosmetics.com returns policy?
Your foundation is not matching? Please contact Customer Service if you have any questions or concerns with your order via email: support@delalicosmetics.com

Exchange Policy Per Category

We are committed to your satisfaction, so if you purchase the incorrect Foundation shade, you can either exchange for the correct shade or receive store credit within 14 days of purchase no questions asked. We at Délali Robinson Cosmetics work hard to offer high-quality, vegan friendly , and cruelty-free goods at affordable prices.  Due to this mission statement, we can only accept exchanges on all other products if they are unopened  and unused. For all exchanges, customers are responsible for the shipping of the returned item. WE DO NOT OFFER REFUNDS!

All Other Products, including LIPS, EYES, BROWS, LINERS:  We will allow the exchange or store gift card for any unopened item within 14 days of receipt.  We DO NOT ALLOW EXCHANGES FOR OPENED ITEMS OUTSIDE OF OUR  FOUNDATIONS.

 

Please also note: Because our products are so affordably priced, sale prices are only for the stated sale time. WE DO NOT OFFER PRICE ADJUSTMENTS UNDER ANY CIRCUMSTANCES. To help you stay abreast of new and upcoming sales, please follow our social media channels for updates or sign up for our Délali Cosmetics Newsletter.

Foundation:  We will allow customers to exchange all skin serum foundations that have been gently used within 14 days of receipt for an alternate shade or store credit. 



If I make a return, will the cost of shipping and handling be returned?
We do not refund shipping costs associated with returns.

What if I received an incorrect or damaged item?
Please contact Customer Service for assistance at support@delalicosmetics.com

How do I return products?
We are Not accepting any returns as of January 2021. We apologize for the inconvenience.

We recommend using a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. Original packing slip should be included noting items being returned. Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. If you are unable to find your packing list, please contact Customer Service at support@delalicosmetics.com  for assistance.

Please send your returns shipment to:
Délali Robinson Cosmetics
Attn: Haus of Beauté LLC
P.O. Box 1802
Matteson, IL 60443

Or 

Délali Robinson Cosmetics 

3601 w. 216th Street,Matteson,IL 60443

How long does it take to process a refund?
It takes up to 10 business days from the time your return is received to process and credit your original form of payment. An email notification will be sent once the return has been processed. It may take 1 or 2 billing cycles for the refund to appear on your statement.

What should I do if I have lost my packing slip?
If you have lost your packing slip, please contact Customer Service at support@delalicosmetics.com.

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