Refund policy

Refund & Return Policy

Last updated: August 11, 2026

Sale Items All sale items are final sale. No returns, exchanges, or refunds will be accepted on sale items.

Hygiene Exclusions For hygiene purposes,  the following items are not eligible for returns or exchanges under any circumstances:

• Liquid lipsticks
• Lipglosses
• Liquid foundations
• Liquid concealers

Eligible Items for Return All other items (excluding sale items and sanitation-excluded products) may be returned for a refund or store credit under the following conditions:

• Full refund: Item must be in its original packaging and unopened
• Store credit: Items that have been opened but are otherwise unused and in acceptable condition

Shipping Costs Original shipping charges are non-refundable. Customers are responsible for return shipping costs.

How to Start a Return

1. Contact us within 7 days of delivery at support@delalicosmetics.com or 708-816-4710
2. Include your order number and reason for return
3. Ship the item(s) back to one of our return addresses (see below)
4. Once received and inspected, your return will be processed within 10–14 business days

Product-Specific Policies

• Eyeshadows, brows, and liners: Exchange or store gift card accepted within 7 days of delivery
• Liquid lipsticks, lipglosses, liquid foundations, and liquid concealers: All sales are final — no returns or exchanges for sanitation purposes

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We will replace the item or issue a store credit at no additional cost to you.

Incorrect Orders If you received the wrong item, please contact us within 7 days of delivery and we will make it right at no cost to you.

Gift Returns If you received a Delali Cosmetics product as a gift, we are happy to offer a store gift card for eligible unopened, unused items within 7 days of delivery. Proof of purchase is required.

International Orders At this time, we do not accept returns or exchanges on international orders. If your order arrives damaged or defective, please contact us and we will review on a case-by-case basis.

Price Adjustments We do not offer price adjustments on previous purchases.

Order Cancellations Cancellations are accepted within 24 hours of placing your order, provided it has not yet been processed. Once an order is processed or shipped, it cannot be cancelled.

Pre-Order Items All pre-order purchases are final. No refunds will be issued on pre-order items.

Contact Us Email: support@delalicosmetics.com Phone: 708-816-4710

Return Addresses

• P.O. Box 1802, Matteson, IL 60443
• 2555 Lincoln Highway, Suite 108, Olympia Fields, IL